Donor Privacy Policy
Effective Date: August 22, 2026
Friendship That Gives (“FTG,” “we,” “us,” or “our”) respects the privacy of every donor and is committed to protecting the personal information entrusted to us. This Donor Privacy Policy explains how we collect, use, disclose, retain, and safeguard donor information.
This policy applies to donations made online, by mail, by telephone, in person, at an event, or through another authorized method.
- Information We May Collect
We may collect the following information when an individual or organization makes or considers making a donation:
- Name and contact information, including mailing address, email address, and telephone number
- Donation amount, date, frequency, designation, and payment method
- Information needed to issue acknowledgments and tax receipts
- Communication and recognition preferences
- Employer or matching-gift information
- Tribute, memorial, or honorary-gift information
- Correspondence and other information voluntarily provided by the donor
- Limited transaction and technical information supplied by our payment processor or website systems
Please do not include sensitive medical, financial, or personal information in a donation note unless it is necessary and requested by FTG.
- How We Use Donor Information
FTG may use donor information to:
- Process and document donations
- Provide donation acknowledgments and tax receipts
- Respond to donor questions and requests
- Maintain accurate financial and organizational records
- Honor donation designations when accepted by FTG
- Administer recurring gifts and matching-gift requests
- Provide updates about our programs, impact, events, and giving opportunities
- Recognize donors when permission has been provided
- Prevent fraud and protect the security of our systems
- Meet accounting, auditing, reporting, and legal obligations
- Evaluate and improve our fundraising and donor-engagement efforts
FTG will use donor information only for legitimate organizational purposes and in a manner consistent with this policy.
- Our No-Sale Commitment
FTG does not sell, rent, or trade donor names, mailing addresses, email addresses, telephone numbers, giving histories, or other personal information.
We do not provide donor lists to other organizations for their independent fundraising, advertising, or marketing purposes.
- Limited Sharing of Information
FTG may share donor information only in limited circumstances, including with:
- Payment processors and financial institutions that complete donation transactions
- Website, email, mailing, accounting, database, event, and technology providers that perform services on our behalf
- Professional advisers, auditors, insurers, or government authorities when reasonably necessary
- Law-enforcement agencies or other parties when disclosure is required by law, subpoena, court order, or a legitimate regulatory request
- Another organization involved in a merger, restructuring, or transfer of FTG operations, subject to appropriate privacy protections
Service providers are given only the information reasonably necessary to perform their authorized services. Where appropriate, FTG requires them to protect the information and prohibits them from using it for unrelated purposes.
- Payment Information
Online donations may be processed by an independent third-party payment processor. That processor’s privacy policy, security practices, and terms may also apply to the transaction.
When donations are processed through such a provider, FTG generally does not receive or retain the donor’s complete payment-card number or card-verification code. FTG may receive limited transaction information, such as the donor’s name, contact information, donation amount, date, payment type, transaction identifier, and the last digits of the payment card.
Donors should review the privacy and security terms displayed by the payment processor before completing a transaction.
- Anonymous Donations and Donor Recognition
Donors may request that a donation remain anonymous in FTG’s public materials. FTG will make reasonable efforts to honor that request.
Unless a donor gives permission, FTG will not intentionally publish the donor’s name in recognition materials such as annual reports, event programs, donor walls, newsletters, social-media posts, or website listings.
Permission to recognize a donor by name does not constitute permission to publish the donation amount. FTG will not publicly disclose a donor’s specific contribution amount without the donor’s express authorization, except when disclosure is required by law.
A donor may change a recognition preference by contacting FTG.
- Tribute and Memorial Gifts
When a donation is made in honor or memory of another person, FTG may notify the person or family identified by the donor. The notification may include the donor’s name unless anonymity is requested.
FTG will not ordinarily disclose the amount of a tribute or memorial gift to the person being honored or to the recipient’s family.
Donors are responsible for ensuring that they have permission to provide another person’s contact information to FTG.
- Donor Communications
FTG may send donors:
- Donation confirmations and tax acknowledgments
- Information about the use or impact of their gifts
- Organizational news and program updates
- Event invitations
- Volunteer, sponsorship, and fundraising opportunities
Donors may ask FTG to stop sending promotional email, postal mail, or telephone solicitations. Email recipients may also use the unsubscribe link included in applicable messages.
An opt-out request will not prevent FTG from sending necessary transactional, administrative, legal, or donation-related communications.
- Donor Choices and Requests
Subject to applicable law and necessary recordkeeping requirements, donors may contact FTG to:
- Review or correct their contact information
- Update communication preferences
- Request anonymity
- Change public-recognition preferences
- Request removal from fundraising or promotional lists
- Ask how their information has been used
- Request deletion of information that FTG is not legally or operationally required to retain
FTG may need to verify the requester’s identity before completing a privacy-related request.
- Data Retention
FTG retains donor information only for as long as reasonably necessary to fulfill the purposes described in this policy and to meet accounting, tax, audit, fraud-prevention, contractual, and legal obligations.
Certain donation and financial records cannot be deleted immediately, even when requested, because FTG may be required to retain them. When information is no longer required, FTG will take reasonable steps to securely delete, destroy, or de-identify it.
- Information Security
FTG uses reasonable administrative, technical, and physical safeguards designed to protect donor information against unauthorized access, loss, misuse, alteration, or disclosure.
Access to donor information is limited to authorized individuals and service providers who need the information for legitimate organizational purposes.
No website, database, transmission method, or storage system can be guaranteed to be completely secure. Accordingly, FTG cannot guarantee absolute security.
- Children’s Information
FTG does not knowingly solicit online donations directly from children under 13 without appropriate parental or legal-guardian involvement. If we learn that we collected personal information directly from a child under 13 without appropriate consent, we will take reasonable steps to delete it.
A parent or legal guardian who believes that a child has provided personal information to FTG should contact us.
- Legal and Regulatory Disclosures
As a tax-exempt charitable organization, FTG may be required to report certain donation information to the Internal Revenue Service, state authorities, auditors, financial institutions, or other authorized parties.
For most public charities filing Form 990 or Form 990-EZ, federal public-inspection rules generally do not require contributor names and addresses reported on Schedule B to be made available to the public. Other information may be subject to disclosure, however, and different rules can apply in particular circumstances.
FTG will disclose donor information when legally required but will seek to protect donor confidentiality to the extent permitted by law.
- External Websites and Services
Our website may contain links to external websites or services. FTG is not responsible for the privacy, security, or content practices of independently operated websites. Donors should review the privacy policies of those services before providing personal information.
- Changes to This Policy
FTG may revise this Donor Privacy Policy periodically to reflect changes in our practices, technology, legal obligations, or operations.
The updated policy will be posted on our website with a revised effective date. Material changes may also be communicated through other appropriate methods.
- Contact Us
Questions, concerns, communication preferences, or donor privacy requests may be directed to:
Friendship That Gives
Attn: Executive Director
PO Box 971144
Miami, Florida 33197
United States
Email: info@friendshipthatgives.org
Telephone: 786-828-2290
Website: www.friendshipthatgives.org
We will make reasonable efforts to acknowledge and respond to donor privacy requests promptly.
This policy follows current IRS guidance that contributor names and addresses of most Form 990/990-EZ filers are generally excluded from public inspection. It also reflects the FTC’s principles of collecting only necessary information, applying reasonable safeguards, and securely disposing of information when it is no longer needed. IRS Schedule B instructions, FTC data-security guidance.
Place a link titled “Donor Privacy Policy” in the website footer and beside the online donation form. Keep the broader Website Privacy Policy as a separate page.